Questions for internal team
- Do we have a competing product that already provides the same function as the vendor product being assessed?
- What is the cost of doing the project?
- What is the cost of not doing the project?
- How does this product help us meet our business objectives?
Questions for software vendors
- How much does it cost and what is the pricing model?
- What is a typical implementation timeline?
- What is expected of the internal team to implement this product?
- What questions have other people answered or problems have been solved using your software?
- What is the typical use case for your software?
- What is the uptime SLA for the product and what happens if the SLA is not met?
- What is the support SLA for tickets?
- How is this implemented with our product? Can we see the code or SDK?
- Do you have automated testing? What does code coverage look like?
- Who is your largest client and how long have they been a client?
- What is your security policy?
- How are releases and upgrades handled?
- What is your data retention policy?
- Can you provide us with references?
- When people quit using your product, what reasons do they give for leaving?
- What training resources are available?
- How many concurrent users can your system support?
- Describe your security practices and policies.
- Describe your accessibility testing practices and policies.
- How financially stable are you?
- How many clients do you have and what is the median length of time they have been clients?